SIP endpoints/extensions not being monitored by the AES

SIP endpoints/extensions not being monitored by the AES

Issue

SIP endpoints/extensions that are being monitored by the AES.

Resolution

Make sure to make this change in System Manager in order for CT Suite to be able to monitor the extensions.
1. Log into System Manager, then select Communication Manager

2. In the User, go to Manage Endpoints.


3. Select the SIP station and edit.


4. On the General Options tab, change Type of 3PCC Enabled from None to Avaya. This is so AES can monitor the station.


    • Related Articles

    • Common Issue with Calls not showing in CT Suite Web Client

      The issue behaves in the following way. User will get a call and it will be ringing at their hard phone but the call will not show in the CT Suite Web Client. The issue seems to be on the Avaya AES side where it stops sending CT Suite events related ...

    • Common Issue with Calls not showing in CT Suite Web Client

      The issue behaves in the following way. User will get a call and it will be ringing at their hard phone but the call will not show in the CT Suite Web Client. The issue seems to be on the Avaya AES side where it stops sending CT Suite events related ...

    • Release notes v3.3

      Upgrade Path Based on the version currently installed, your system may need incremental upgrades to your system before you finalize on version 3.3.0 The following table illustrates the upgrade path required, depending on your current version. If you ...

    • Freeswitch Session Manager Firewall Issue

      Normally when we connect FS to SM we use default UDP 5060.   It seems that although the initial sip invite from FS to SM is done on the configured port of 5060, as the call is established for longer periods, FS would eventually start it’s RTP traffic ...

    • Communications Server running out of disk space

      If the following setting is not set, you risk having the server run out of disk space. Steps: Go into Advanced>Modules>XML CDR variable. Set that to false and also stop the service. This way we will not overrun the hard drive on these SIP servers.