ISSUE NO | ISSUE | DESCRIPTION |
CSS-473 | Login Page - Session Idle Timeout | When the session idle has timed-out it will logout the user and return them to the login page. So when the user enters username and password to login again, it will no longer refresh the login page and allow the Agent to login successfully. |
CSS-451 | Disabled double clicks on buttons in call line appearance. | Prevent double clicks on all buttons in the call line appearance which could potentially result in an accidental disconnect or other poor customer experience. |
Softphone is not showing up when there is an incoming call. | Fix to ignore the deskphone setting with extension number, since CTSuite only supports softphone. |
ISSUE NO | ISSUE | ENHANCEMENT |
CSS-435 | CT DataFX - Create a Purge ELK Log Route | Created a route in dfx to:
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| Create POST REST from WebClient that will save logs to ELK | Created a POST REST in ctwcwebapi.js that will be used to save logs to ELK. This is in order to re-use the port used by webclient api instead of using/opening another port in production environment. |
CSS-199 | Implement AC web client logging to ELK | The Avaya Web client logger JS can be added to AC version and capture all user console logs. In addition, utilize the AC streams API to get CCP logging to store to ELK. |
ISSUE NO | ISSUE | DESCRIPTION |
CSS-494 | Supervisor showing ACW/On-Call in presence after ending Monitoring call | When a monitoring call ends, ACW time is not necessary, they should be returned to the state they were prior to initiating a monitoring call. |
CSS-496 | Supervisor staying in ACW after monitoring call (2) | Supervisor was monitoring a call, he dropped. Softphone state left him in ACW after he dropped from the call. |