Chrome Throttling - Browser Throttling - Issue with Web Client Getting Disconnected from Web Socket

Chrome Throttling - Browser Throttling - Issue with Web Client Getting Disconnected from Web Socket

Problem

Agent screen freezing, or turning blank after some time of being idle OR Agent seeing "The Device<extension#> is currently out of service" when an agent has been idle for more than 5 minutes.
Other signs of throttling is Agent is unable to save disposition.

Console Log:
Common Issue when idle for more than 5 minutes, Chrome is throttling the CT Suite Program

Resolution For User

Registry Settings For Browser Regarding Throttling on affected users Workstation.
Open Notepad on the affected users workstation and copy paste the File Contents

For Edge

  1. Windows Registry Editor Version 5.00
  2. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]
  3. "IntensiveWakeUpThrottlingEnabled"=dword:00000000

For Chrome

  1. Windows Registry Editor Version 5.00
  2. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]
  3. "IntensiveWakeUpThrottlingEnabled"=dword:00000000
  4. Then Save As Chose a location to save the file and enter a name and end it with  .reg
  5. Click Save.
  6. The file can now be double-clicked and run, Click OK.
  1. Click OK.

  3. The File Should now be added to the registry.
  4. To Confirm That the setting is added Open Registry Editor:
  6. Navigate to: \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge
  8. Reboot the Work Station for the setting to take effect.
  9. Once you have added it and rebooted, you can then hide the CTWC tab in chrome for >5 mins and then look to see if there are stomp timeouts. Or you can test the 5 mins before the registry setting prove how it behaves. then apply registry setting.
  10. Restart PC and then test hiding the tab for >5-6 mins and then going back to the console logs to make sure you don't see the error.
  12. Example of a stomp error in the console:


For Chrome:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]
"IntensiveWakeUpThrottlingEnabled"=dword:00000000

For Edge:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]
"IntensiveWakeUpThrottlingEnabled"=dword:00000000

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