Auto-Close configuration is not working

Auto-Close configuration is not working

Problem: 
A customer configured auto-close criteria but does not appear to be working. The issue was due to the leading spaces in the configuration that makes the subject not match and never closed the email.
Resolution:
In the older version of CT Suite Email, you need to ensure that there are no leading or trailing spaces between the comma and the config value. In newer versions of Email Service, the configuration will allow for leading and trailing spaces and the email service will trim them when comparing to inbound emails.

Incorrect Auto-Close Criteria Configuration Example:

Correct Auto-Close Criteria Configuration Example:
       




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